Policy

BAGGAGE:
Passengers are allowed two bags(not to exceed 50lbs.) plus a small carry on. If space is available, additional or oversize baggage will be taken for an excess baggage fee.

FLAG STOPS:
Arrangements for flag stop services may be made by calling the offices of Centeral Coast Shuttle or by flagging the driver before the scheduled departure time.

CHILDREN:
Children under two years old, when accompanied by an adult passenger and not occupying seats to the exclusion of other passengers, will be allowed free transportation. Children two years and older will be charged full adult fare. Children under fourteen (14) years of age must be accompanied by an adult passenger. Children under the age of two, travel at no charge if no seat is required.

DRIVER PROFESSIONALISM:
Our drivers pride themselves on their courteous and prompt service. Driver tips are appreciated.

RESERVATION:
Must be made 48 hours in advance during office hours. If made while closed, will be charged at the non- Prepaid price. Returning customers should reconfirm their reservation at least 48 hours in advance. A 10% service fee will be applied on valid refunds. REDEMPTION OF TICKETS AND TICKET RESTRICTIONS: Cancellation of ticket must be made 48 hours in advance and during our office hours.Please have your confirmation no. and travel date/s ready. No refund are given on the second half of a trip if the first portion has been used. Non-refundable fares are still valid for one year as of date of purchase. Tickets are non-transferable. Cash fares or tickets sold under this tariff will be redeemed to the person entitled to the refund when: a) No portion of the trip has been used; and b) Notice is given at least 48 hours prior to the scheduled travel date and time; and c) The ticket is still valid and has not expired. Any tickets not qualified for cash refund (without 48-hour notice) may still be used for travel until the expiration date (one year from purchase date). There shall be no refunds on a round trip ticket if a portion of the ticket is already used. However, the unused portion of the ticket may be used for travel until the expiration date (one year from purchase date). Tickets are valid for one year from date of purchase. Tickets are not transferable. Once the tickets are purchased (the effective purchase date) and the original date of travel / reservation is made. If this original reservation is changed to another date or trip, no refunds will be issued and the ticket will become non-refundable.

OTHER CONDITIONS
Carrier will not be liable for delays caused by accident, mechanical breakdown, bad road conditions, government actions, labor disputes, rider failure to follow airline's instructions as to baggage handling or check-in, rider failure to follow instructions as to pick-up points at LAX, or other causes beyond its control; and it does not guarantee arrival at or departure from any point at a special time. Carrier will endeavor to maintain the schedule submitted by its agent or employee, but same is not guaranteed. If an Act of God, public enemies, authority of law, quarantine, perils of navigation, riots, strikes, the hazards or dangers incident to a state of war, accidents, breakdowns, bad conditions of the road, snow storms and other conditions beyond its control make it, in the opinion of the carrier, inadvisable to operate vehicles either from the place of origin or any point en route, the carrier shall not be liable therefore, or be caused to be held for damages for any reason whatsoever. No smoking allowed on buses. Carrier reserves the right to refuse to transport any persons having in his or her possession explosive, inflammable or other unsafe or objectionable objects or materials, or under the influence of intoxicants or drugs, or anyone incapable of taking ordinary care of himself or herself, or one whose behavior is such as to be objectionable to passengers or prospective passengers.

COMPLAINT FILING PROCEDURE
To file a complaint regarding Central Coast Shuttle Services, Inc., complaint must be submitted in writing to:
Central Coast Shuttle Services, Inc.
3249 Terminal Drive, Suite 101
Santa Maria, CA 93455


Central Coast Shuttle Services, Inc. will respond in writing to all complaints within 15 days of receipt of the complaint. If complaint is not resolved by carrier to complainant's satisfaction, complainant may contact:

Public Utilities Commission Transportation Consumer Complainant Unit
505 Van Ness Avenue, 2nd Floor
San Francisco, CA 94102
Phone: 800-894-9444

E-mail:cclax@cclax.com